Frequently Asked Questions

Everything you need to know about buying and selling quality gear.

Do you offer a warranty on second-hand electronics?

Yes, all pre-owned gear undergoes rigorous testing by our technicians and comes with a 3-month store warranty unless otherwise specified.

How do you calculate shipping costs for heavy equipment?

Shipping is calculated at checkout based on weight and dimensions. For oversized items like amplifiers or keyboards, we use specialized couriers to ensure safe delivery.

Can I trade in my old gear for store credit?

Absolutely. We offer a trade-in program where you can swap your current electronics for store credit towards a new purchase, subject to an in-store appraisal.

What happens if my item arrives damaged?

Please contact us within 24 hours of delivery with photos of the packaging and the item. We will arrange a return and provide a full refund or replacement.

Do you ship electronics internationally?

We currently ship to select international locations. Please note that customers are responsible for any import duties, taxes, and ensuring voltage compatibility for their region.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options like Afterpay and Zip for eligible purchases.